Bank of Queensland
Case Study

Helping banks transform

BOQ engaged Clear Dynamics to provide a Commercial Loan Origination Solution to support their growing commercial lending business and minimise the potential for operational risks.

BOQ ‘s objective was to automate, simplify and streamline its commercial lending sales and approval processes and increase the associated controls for monitoring, tracking and reporting.

Commercial Loan Origination

Clear Dynamics’ sophisticated commercial lending solution for Bank of Queensland is a tailored user experience meeting precise business needs.

The challenge

The key requirements identified to address BOQ’s legacy commercial origination process included: 

  • automation of manual applications
  • updated reporting, tracking and controls
  • reduction in rework on loan applications
  • address any operational risks

The solution

Clear Dynamics Core Finance solution has provided BOQ with a central application that digitised and automated:

  • commercial submissions - enabling consistency
  • workflow - reducing the processing time caused by managing physical files
  • pricing approvals - replacing the manual process to waive or discount fees or margins
  • reporting - providing insight into turnaround times and sales pipeline/s.


The Clear Dynamics Core Finance Commercial Loan solution is now the primary application used by BOQ Business Banking staff to manage loan applications across the commercial application and submission lifecycle.

Microsoft Azure

Microsoft Azure was leveraged throughout the life of the BOQ’s Commercial Lending project to facilitate rapid UAT development iterations, server provisioning and deployments. The Azure platform enabled both Clear Dynamics and BOQ staff to access shared environments facilitating unprecedented agility for development feedback, resulting in delivery of Australia’s most sophisticated Tier 2 commercial banking platform, delivered in record time.  

Empowering banking + finance

Core Finance solutions empower Australia’s leading brands with:

  • billions of dollars transacted
  • millions of accounts serviced
  • thousands of customers onboarded
  • thousands of Core Finance users empowered.
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Working with the team at Clear Dynamics has been a great experience. They take complex, inefficient business processes and very quickly turn them into smart, simple-to-use software solutions. They have made a real difference to our business.

Danielle Ryan Head of Operations & Process Excellence Bank of Queensland