Case Study - Latitude Financial Services

It was a pleasure working with Clear Dynamics to rapidly deliver a Fraud Case Management solution that addressed all of our challenges from day one, while also providing increased value to our team every month. We have more than achieved our vision for this project and look forward to working with Clear Dynamics in the future to continue our journey of delivering successful outcomes for Latitude.

Martin Engberg Fraud Solutions Leader Latitude Financial Services

The Challenge

Clear Dynamics’ close working relationship with Latitude Financial Services has produced significant, innovative outcomes from In-Store Retail Loan Origination solutions to Debt Securitisation and Case Management.

Latitude’s Financial Services team was being challenged by a rapidly expanding volume of Fraud claims and transactions.

The project was tasked with automating claims case management while reducing overheads and operational costs to meet the operations plan. It had to provide a faster, cheaper, more efficient and effective case management solution that, wherever possible, automates manual data entry and the Chargeback process.

Our solution: automated case management

Our rapid and successful implementation has realised Latitude‘s goals ahead of schedule. Our fast, efficient and effective Case Management solution automates data entry for processing claims and the Chargeback process including automated:

  • Case queue management
  • Integration with AI fraud detection
  • SMS notification upon receipt of claims with templated responses.